
The circumstance of unexpected machine problems is certainly not something that only occurs in pharmaceutical production. However, it is particularly crucial to find a solution as quickly as possible when the production of medications or vaccines is involved. With Xpert View, a Körber team is instantly on the shop floor, ready to provide support in real time thanks to video call functionality and augmented reality. It is also possible to commission and maintain machines in this way, making travel unnecessary – which is a huge advantage especially given travel restrictions. The service app quickly reduces production downtime, lowers costs, and increases productivity.