In demanding pharmaceutical production, patient safety, regulatory conformity, and product quality are of crucial importance and go far beyond mere machine availability. The use of original spare parts from Körber offers you decisive advantages: 

• GMP-compliant quality and technical integrity: Our OEM parts ensure the technical integrity of your machine and are fully GMP-compliant. The selection and supply of spare parts by third parties can jeopardize the system history and technical traceability.
• Minimization of regulatory risks: Only original parts ensure complete documentation and traceability, which is essential for validations, audits (e.g., FDA), and preventing product-related recalls.
• Production reliability and long-term availability: Original parts guarantee the reliable function of your machine, minimize the risk of malfunctions, and contribute to the long-term availability of your system.
• Fast and secure delivery: We know the specific requirements of your machines and the importance of uninterrupted processes, which ensures fast and secure delivery.

Should your machine break down during production, you can immediately contact our technical support. Körber offers various support options to help you as quickly as possible: by phone, via our ticket system, or through on-site assignments (Onsite Support). Our ticket system enables standard tracking of your request, which is visible to you at any time. The exact response times and support channels depend on your individual service contract to ensure optimal support.

Yes, of course. Even if you did not originally conclude a service contract with Körber, you can still make use of our technical support retrospectively. We understand that requirements can change. Simply contact us, and we will find a suitable solution together to provide you with the necessary support for your machine.

Our repair process is transparent and customer-oriented. It begins with your contact. You will then receive a return slip from us for the defective part.

After receipt and inspection, we will provide you with a detailed cost estimate for the processing. We will only carry out the repair after your approval of the cost estimate. This way, you have full control over the costs and scope of the repair at all times.

To bridge the downtime of your machine during repair, we offer various options: 

• Refurbished parts: Alternatively, you can access our portfolio of high-quality, refurbished spare parts that are immediately available.
• Loaner devices: For the duration of the repair, we can provide you with suitable spare parts or even entire components as loaner devices, if applicable.

Simply contact us, and we will find a suitable solution together.
 

To enable your team to make advanced configurations on the machine that go beyond simple operation, Körber offers special training courses. These customized training courses are designed to provide operators and technicians with the necessary knowledge and skills to make more complex settings and adjustments directly in-house. This allows you to optimally utilize the performance of your machine and react flexibly to production requirements.