Our customer support team is your contact partners for all support and service requests. The qualified employees at our service centers are always available to you on request. Professional expertise and short reaction times are guaranteed!
Customer service for software
Our customer service centers are the central contact points for all of our customers’ service requests. Our self-service portal is also available to all our customers. It offers direct access to the information and solutions they need.
Remote software services
Our project teams offer remote support for successfully implementing and driving forward your MES project. If required, we can also provide personal support on site, e.g. with the management, configuration, and parametrization of your Werum PAS-X system. This gives you the space to concentrate on other tasks.
Software service agreements
Incident and problem management is provided on the basis of the contractually specified service level agreements with our customer services — up to 24 hours a day, 7 days a week, and 365 days a year.
Make use of our expert knowledge. We transmit our expertise to your employees by means of targeted training sessions and support during production. Their knowledge is deepened and production efficiency is increased.
We advise customers in the areas of medical devices, biotechnology, food, and cosmetics, and we support our pharmaceutical customers from the regulated industry in a wide range of different ways. Ask us!
PAS-X-consulting
We make our committed consulting team available in order to ensure the fast and effective implementation of your PAS-X MES project. We provide you with the best possible advice on the PAS-X functionalities and the creation of MBRs thanks to our expert knowledge.
Qualification support
We support you in every phase of PAS-X implementation, from Ready to Fit and Build all the way to the Run phase. We also take on tasks such as qualification and validation during the Build phase, and thus we ease the load on your staff during the introduction of MES.
Software process optimization/OEE
With PAS-X KPI/OEE we offer you a lean, independent software product for the real-time monitoring of production and packaging lines in order to boost production performance in your pharma and biotech plant.
Software process consulting
Our consulting solutions include the creation of your specific business process descriptions on the basis of industry-specific best practices. You profit from standardized, harmonized, and optimized processes in your pharma and biotech plant.
Our on-site service supports your production operations wherever necessary. By working together with you closely, we can prevent longer downtimes. Our experts provide you with backup for days or weeks.
PAS-X content packages with preconfigured content ensure a fast start when implementing the PAS-X MES, thus enabling project running times and risks to be minimized.
PAS-X Content
Thanks to our PAS-X content packages you no longer have to start configuring PAS-X from scratch — you can get off to a good start with preconfigured templates. The templates are GMP-compliant, are based on the best practice of the pharmaceutical and biotechnology industry, and meet the needs of the PAS-X user community.
We support you in every phase of PAS-X MES implementation. We support you operationally and thus make time for you to concentrate on the essentials.
We offer you professional services to help with MBR (master batch record) development and are happy to advise you concerning the best way forward with drafting, creating, and checking high-quality MBRs.
Design as a Service
We offer “Design as a Service” — a complete solution for the cost-efficient creation of lean, high-quality, and process-optimized MBRs. The package consists of preconfigured PAS-X content packages, finished concepts for efficient MBR creation, and in-depth, first-hand PAS-X knowledge.
We offer consulting services for turnkey solutions — globally, for individual locations, and as part of the ongoing consultation.
Our PAS-X software product fulfills all the requirements of national and international licensing authorities
Quality & compliance
The PAS-X MES software and the associated development process fulfill all the requirements that the licensing authorities impose on the operation of computer systems in the regulated industry. For example, the functions of the PAS-X software fulfill the GMP requirements of the EU and the FDA.
Our international network of certified “PAS-X Endorsed Service Partners” offers pharmaceutical and biotech producers additional flexibility in the implementation of their MES projects.
Software training
Software on-site service
Software implementation
Turnkey services
Service partners
Guided Workflows