We are there for you to adapt and optimize our products to your needs at any time or should you have any questions regarding our software solutions.
You can reach us worldwide 24/7 via our ticket system and, in case of emergency, also by phone. We support you with ad-hoc measures (e.g. workarounds), eliminate disruptions in your production processes as fast as possible and answer your urgent questions. If necessary, we use remote maintenance to check your system and work together with you to make necessary alterations as part of your change control process. In doing so, our experts follow the industrial standard ITIL (IT Infrastructure Library).
In addition, we provide you with updates, patches, and hotfixes to ensure your Werum PAS-X MES installation is always up-to-date. We also offer additional services, like regularly checking the health of important system components and providing you with recommendations for improving performance.
You also have access to our online self-service portal at all times. There, you will find detailed answers to numerous questions on Werum PAS-X MES.